Surface 604 logo
Surface 604 logo

All articles

Common Error Codes and SolutionsUpdated 2 years ago

Error 05 - Throttle abnormality
Issue: throttle does not work
Solution: unplug then replug the throttle. If error code persists, replace your throttle.

 

Error 06 - Low Voltage Protection
Issue: battery charge/voltage ran too low*
Solution: Charge your battery.
*is a non-issue - will occasionally appear in error log. Charge your battery!

 

Error 07 - Over Voltage Protection
Issue: Influx of heat/current*
Solution: Check connections for any heat damage. Let the bike rest and cool down. If damage detected or error persists, contact Surface 604 support
*usually a non issue - will occasionally appear in error log

 

Error 08 - Hall Sensor
Issue: Motor wire connection has been disrupted
Solution: Check motor wire quick connection. If disconnected, reconnect. If error code persists, reach out to Surface 604 support for next steps.

 

Error 09 - Phase Line Abnormality
Issue: Broken wire or circuit
Solution: Inspect wires for breakage. Replace appropriate wire.

 

Error 12 - Current Sensor Abnormality
Issue: Possible blown shunt in controller
Solution: Check connections around the controller for damage. Replace controller.

 

Error 30 - Communications Error
Issue: Communication obstructed in electronics
Solution: Replace common parts until error disappears.

For 2020+ bikes, start with the controller, then torque sensor, and finally the motor wire.

For 2018/2019 bikes, start with the controller, then the display to controller wire, then the bottom bracket torque sensor. 
If error persists, please contact Surface 604 support.

Was this article helpful?
Yes
No