Have a quick question? Don't hesitate to ask.

Need a hand? Email our support team. Please include details and pictures if you can.

Want to speak with a support rep? Hit ext #2 to connect.

Surface 604

What is your warranty and return policy?

How to submit a warranty claim

How to submit a battery warranty claim

What is the best way to maintain my battery?

I have received my bicycle but theres no battery!

My speedometer is fluctuating!

Cadence vs torque sensors?

Are your wheels tubeless ready?

What tools should I bring with me on my rides?

How do I diagnose the sound coming from the rear of my bike?

How to register your Surface 604 bike

How to find your torque sensor's serial number

Why is my bike powering down?

Common Error Codes and Solutions

Surface 604 pedal assist troubleshoot 2020+

A look under the hood of your Surface 604 bike

How to properly care for your Surface604 battery

How to fix a rear flat on your Surface 604

How to swap the controller on 2020+ Surface 604 bikes

How to replace torque sensor on Surface 604 bikes

How to swap the motor core on Surface 604 Rook/Colt/Werk bike

How to swap the motor wire on your 2020+ Surface 604

How to replace freehub body on Surface 604 bikes

How to change the maximum speed on your 2020+ Surface 604 bike

How do I set a password for my display?

How do I reset my displays trip distance?

How do I change my display from Kilometers to miles?

How to fix fluctuating speedometer

How to convert your wheels to tubeless

How to adjust your hydraulic disc brakes

How to adjust your derailleur

Chain resource guide

How to install your Twist chain guard

How To Install Your Boar Hunter Fender Kit

How to Remove Your 2023 Torque Sensor

How to Remove Your Shred/Quad Motor Core

How to swap the motor core on Surface 604 Boar Hunter/Boar Explorer/Twist

Support

How to assemble 2020+ Surface 604 Rook and Colt

How to install Ergotec M88 mirrors on your Rook/Colt

Commuter Series

Fat Series

2021 Surface 604 - Shred - Unboxing and Assembly

2021 Surface 604 - Quad - Unboxing and Assembly

How to install fenders on your 2020+ Surface 604 Shred and Quad

Shred Rear Rack Installation

Mountain Series

How to swap bottom bracket torque sensor on your 2018/2019 Rook and Colt

Surface 604 bottom bracket torque sensor installation steps and tips

My headlight lights up when I press the brakes

[Rook / Colt] My pedal assist is intermittent

[Boar E350] My pedal assist is intermittent

2018/2019 PAS troubleshoot

2016-2019 Bikes

2016-2019 Display Manual

2020+ Display Manual

2020+ Owners Manual

MSDS

Surface 604 - Rook/Colt Mid-Drive Display Manual

Resources

Support and assembly resources for your Surface 604 Rook, Colt, and Werk

Support and assembly resources for your Surface 604 Shred and Quad

Resources for 2016-2019 Surface 604 Rook, Colt, Shred, Boar Hunter, Boar E350

Download digital versions of our catalogues and manuals.

All articles

Categories

FAQ

Support

Commuter Series

Mountain Series

2016-2019 Bikes

Resources